Terms of Service

Last updated: [DATE — set on publication]. Provider: LandveX AB, organisation number 559141-7042, Åvägen 9, 135 49 Tyresö, Sweden. Contact: [support@metastance.app — do not publish until the mailbox is monitored]. Data protection requests: [privacy@metastance.app].

What Metastance is — and is not

Metastance is an AI conversation partner for reflection, inspired by neurosemantic and NLP models. It helps you explore how you create meaning, interpret your experiences, and communicate.

Metastance is not therapy, medical or psychological care, or professional advice of any kind. Its models are offered as perspectives for reflection — not as scientifically proven methods — and its replies are generated by an AI system and may be incorrect. You remain responsible for your decisions.

If you are in crisis or experiencing acute distress, do not use the app — contact your local emergency number or a health professional immediately.

You are talking with an AI system

Metastance is an artificial intelligence system. You are not talking with a person, and no person reads your conversation as it happens.

This is stated inside the product as well as here: the disclosure is shown where you start a conversation and remains visible while you are having one. We do not rely on it being obvious.

What follows from it, plainly:

• The system can be wrong. It can be confidently wrong. It does not know your situation beyond what you tell it in the conversation.
• It does not remember you between conversations unless you have an account and have saved them.
• It is not supervised in real time. Nobody is monitoring your conversation for signs that you need help.
• Its replies are generated, not retrieved from a body of vetted advice.

This section exists because the law requires it — Article 50 of the EU AI Act has applied since 2 August 2026 — and because it is true and worth knowing before you decide how much weight to give anything the system says.

Eligibility

You must be at least 18 years old to use Metastance.

Subscriptions

• Plans: Monthly and Yearly. On the web, purchased through Stripe; in the apps, through the Apple App Store or Google Play. Prices are shown before purchase.
• Subscriptions renew automatically until cancelled. Cancel in your Stripe settings, or in your App Store or Google Play settings at least 24 hours before the current period ends.
• Deleting your account does not cancel a subscription — cancel it first, wherever you bought it.
• Refunds on the web are handled by us; refunds on a store purchase are handled by Apple or Google under their policies.

Acceptable use

Do not use the service unlawfully, attempt to disrupt or reverse-engineer it, or circumvent usage limits. We may suspend accounts that do.

Privacy

How we handle data is described in the Privacy Policy. In short: we keep the absolute minimum. Conversations are saved only once you have an account, are deleted 365 days after their last message, and can be deleted by you at any time. As a guest, nothing you write is stored.

Liability

To the extent permitted by law, Metastance is provided "as is" and our liability is limited to the amount you paid for the service in the twelve months preceding the claim. Nothing in these terms limits liability that cannot be limited under applicable law.

Changes and termination

We may update these terms; material changes will be announced in the app. You can stop using the service and delete your account at any time (Account → Delete account).

Governing law

These terms are governed by the laws of Sweden, and disputes are resolved by Swedish courts, without limiting mandatory consumer protections in your country of residence.